Member Service Representative-Dispatcher

Essential Job Functions

• Dispatches service crews, as needed, to handle and restore service to consumers, including power outages and other problems
• Dispatch and receive radio transmission from field crews to coordinate assignments for power outage situations, service calls, and logging lockout tag out information
• Schedules appointments, creates, and maintains work requests in work management system for the staking technician. Organizes, prepares, and confirms all staking appointments
• Responsible for coordinating and confirming all requirements for work orders have been completed and releasing work orders to field crews or URD contractor(s)
• Analyze incoming information and provide service crews with information to identify issues and restore service
• Maintains constant monitoring of all communications in the field to know where service crews are located
• Manages priority maintenance inspections on unsafe member equipment
• Completes locates for work orders, pole and anchor replacements, and other projects as needed
• Responsible for maintaining right of way easement files
• Responsible for preparation of right of way easements for filing at each perspective county recorder’s office to ensure accuracy of all information to the specifications of each County
• Monitors Supervisory Control and Data Acquisition System and Distribution Fault Anticipation System and responds appropriately to alarms
• Assist with all customer service needs such as connect, disconnect, security lights, temporary disconnects, service upgrades, purchase of materials, and staking appointments
• Dispatch and receive radio transmission from line and service trucks in order to coordinate assignments for power outage situations, and service calls
• Provides an audit system of daily time reports to ensure accuracy
• Processes work orders, timesheets and other material received from the crew
• Maintains, enters, and verifies material for inventory control
• Maintains monthly summary of work order charges for overhead costs
• Assists in the process of closing work orders to plant on a monthly basis
• Works closely with the accounting department to balance plant accounts and work orders
• Coordinates information for work order inspections as requested
• Verifies work in progress with contractors
• Relates with contractors on work in progress
• Assist warehouse personnel and line operations manager as needed
• Participates in annual meeting as required