CSG Success Plans Enablement Program Manager​/Sr. Manager

Job Category

Operations

The Success Plans GTM Center of Excellence is a centralized team within the Customer Success COO organization, built to drive Success Plans growth, shape GTM strategy, connect field to product, and enable the broader distribution organization to successfully sell and deliver Success Plans s role sits at the intersection of program management and field readiness. Success in this position is defined by your ability to map audiences to content needs, align timelines and materials with Marketing and Product partners, and ensure that the right people receive the right enablement at the right time – consistently and  are the connective tissue between content creators and the field, not the content creator yourself.

You excel at removing ambiguity from complex, cross‑functional programs and turning stakeholder chaos into a clear, trackable plan.

• Identify and maintain a clear map of global enablement audiences across Success Plans – including core sellers, Success Plan specialists, specialist AEs from adjacent clouds, and broader internal stakeholders who benefit from Success Plans literacy.
• Translate business priorities into a structured enablement calendar.
• Partner with GTM strategy, product, and field leadership to align enablement priorities with business goals each quarter.
• Coordinate with Marketing and the Global Enablement team on delivery vehicles (live sessions, async content, hub updates, etc.).
• Flag gaps, risks, and delays proactively; escalated with context and recommended paths forward.

• Serve as the primary program manager for Success Plans enablement initiatives, coordinating across Product, Marketing, Global Enablement, Sales Excellence, and field operations.
• Own the end‑to‑end delivery lifecycle: intake, timeline management, stakeholder alignment, content readiness tracking, launch execution, and post‑launch measurement.
• Build and maintain a single operating framework that brings visibility and accountability to all active enablement work streams.
• Drive alignment across competing stakeholder priorities with clarity and structure.
• Ensure enablement materials – from product updates and GTM changes to selling tools and messaging – reach target audiences on time and through the right channels.

• Build strong working relationships across Product, Marketing, Customer Success, and Sales to ensure Success Plans enablement is embedded into broader GTM and launch calendars.
• Develop clear, structured communications to keep stakeholders and field leaders informed on what’s coming, what’s live, and what’s needed from them.
• Represent Success Plans enablement priorities in global planning forums and launch readiness processes.

• Build and maintain structured mechanisms to capture field feedback on enablement effectiveness – including surveys, field council input, office hours, and informal channel signals.
• Synthesize feedback from sellers, specialists, and managers into actionable insights; route findings back to Product, Marketing, and GTM strategy partners to inform future enablement priorities.
• Identify recurring gaps or confusion points across audiences and translate them into program adjustments, content refreshes, or new enablement interventions.
• Serve as a consistent voice of the field within internal planning processes – ensuring enablement evolves in response to real‑world selling conditions.

• Define and track key performance indicators for Success Plans enablement programs, including reach, completion rates, engagement depth, and time‑to‑delivery across audiences.
• Develop a regular reporting cadence that provides stakeholders and field leadership with a clear view of what’s been delivered, who’s been reached, and where gaps remain.
• Translate program data into actionable insights that inform quarterly enablement planning and GTM strategy.
• Surface enablement impact in executive forums and planning reviews, connecting program outcomes to business metrics like Success Plans adoption and pipeline coverage.