Branch Support Coordinator

Overview

Rentokil is a global leader in pest control and a wide range of services across more than 90 countries. The role supports branch operations and contributes to key performance indicators such as customer retention, NPS, revenue, and accounts management.

• Perform day‑to‑day branch administrative duties including customer experience, billing and invoicing, maintaining system records, scheduling, and sales entry.
• Manage accounts payable processes, create purchase orders, and code/process bills.
• Handle accounts receivable processes, partner with the collection team, process credit requests, refunds, price changes, and pull invoices as needed.
• Oversee customer contract management (database updates, price increases, new agreements).
• Maintain office supply inventory and assist the Warehouse Manager with inventory management.
• Support WDS functions: sales entry, routing, client contact updates, and inventory updates.
• Assist with branch holiday pipeline, sales delivery tickets, replacement tickets, and bloom schedules.
• Support month‑end activities, including commission SOP, MUR reporting, and physical inventory processes.

• 3‑5 years of business administrative experience.
• Experience with Google Workspace preferred.
• Experience supervising others preferred.
• Strong listening, communication, and customer service skills.
• Excellent written and verbal communication abilities.
• Organizational and time‑management skills with the ability to handle multiple tasks and receive direction from multiple departments.
• Attention to detail, analytical skills, and a customer‑focused growth mindset.
• Outstanding problem‑solving abilities, stress handling, and the ability to work independently and proactively.
• High school diploma or GED required; additional education or training is a plus.

• Professional and personal growth opportunities.
• Training and development programs.
• Tuition reimbursement (for full‑time employees).
• Health and wellness benefits: medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company match.
• Vacation days, sick days, company‑paid holidays, and floating holidays.
• Work‑life balance initiatives and a flexible, safety‑first workplace.

Rentokil is a drug‑free workplace and complies with all federal, state, and local laws related to the employment of qualified individuals with disabilities. This posting is posted in accordance with employment laws. If you are a California resident, you have rights regarding your privacy. The position is not subject to any lie‑detector test requirement.