Senior Director, Sales Transformation

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

This role will lead the AI transformation of Sales workflows and strategy through hands‑on design and building of agentic solutions, rigorous backlog and roadmap ownership, a long‑range vision for what AI‑augmented selling looks like at Genesys, and an operating model – both within the team and cross‑functionally – engineered for the fastest possible execution. This role requires an individual who can hold strategic vision and perform hands‑on execution simultaneously, navigate organizational complexity and shift priorities with skill, lead and develop teams across multiple work streams, and own outcomes in an environment that is moving fast.

Candidates who thrive here bring a track record of hands‑on execution, driving transformational change to completion, people‑first leadership, and are energized by complex organizational environments, pace, and visibility.

• Own and maintain AI strategy for Sales that is updated as the market moves, proactively adjusted for fast‑moving market developments, backed by research and evidence.
• Hold and communicate a bold, long‑range vision for what fully AI-augmented Sales looks like at Genesys – one that goes beyond individual tools to describe how each sales role fundamentally changes as AI takes on increasing workflow coverage, and that serves as the north star for roadmap decisions and investment cases.
• Be a pioneer – seek out and review new solutions as a source of ideas and produce documented recommendations on what they mean for our strategy on an ongoing basis.
• Maintain always‑ready strategy documentation with the vision for each sales persona, progress against it, and current market context, which can be presented to leadership anytime.
• Absorb context from senior leadership conversations and translate it into roadmap implications without needing to be walked through it.
• Own the business case for AI program spend, including a clear framework for how to allocate budget across platforms: what gets built in which environment, and why.
• Develop and maintain a KPI framework and cost‑per‑workflow model covering adoption, time savings, deal impact, and cost – with targets for each metric and ROI tracked per use case to drive roadmap prioritization and the investment case for the next phase.
• Build a reporting cadence that keeps executives, IT leadership, and key stakeholders aligned on progress, risks, and decisions needed.

• Be a builder, not just a director of building. Engage hands‑on in the design and development of agentic solutions – prototyping workflows, evaluating model behavior, co‑authoring requirements with engineers, and doing the work necessary to move fast rather than waiting for others to bring it to you.
• Alongside individual members of the team, act as an internal product manager for AI in Sales. Own and drive the workflow mapping process across all sales roles, maintaining documentation that describes current state, future state, and pain points.
• Own a rigorously prioritised backlog and roadmap that reflects both feasibility and business need – sequenced deliberately based on field impact, technical readiness, dependencies, and available capacity, and updated continuously as new inputs arrive.
• Connect 1:1, in focus groups, and via surveys with sales personas to understand pain points and opportunities for AI augmentation in workflows.
• Translate workflow maps and field input into feature requirements and work with IT to drive product development cycles.
• Design and run…