Inside Sales Processing Assistant

Position Summary

We are seeking an Inside Sales Processing Assistant to support the Company Executive in driving daily business operations. This role plays a critical part in ensuring efficiency across sales, procurement, and account management workflows, supporting the full lifecycle from sales order creation through purchasing, fulfillment, and vendor/customer coordination of new accounts.

The ideal candidate is highly resourceful, anticipates needs, and can manage multiple priorities while maintaining a high level of accuracy and professionalism in a fast-paced environment.

• Prepare reports, presentations, and business communications
• Track action items, priorities, and deadlines to ensure timely execution
• Serve as a liaison between leadership, internal teams, vendors, and customers
• Provide direct administrative support to the Company Executive including calendar management, meeting coordination, and travel arrangements
• Assist with new sales order entry, tracking, and updates within ERP/CRM systems
• Support quote preparation, pricing coordination, and customer communications
• Maintain customer records, agreements, and documentation
• Monitor order progress and proactively communicate status updates
• Assist with issue resolution and customer follow-ups
• Create and manage new purchase orders (POs) aligned with procurement strategy
• Coordinate with vendors on pricing, availability, and delivery timelines
• Track procurement lifecycle from PO issuance through receipt and reconciliation
• Support supplier communication and relationship management
• Assist in monitoring inbound inventory and delivery schedules
• Ensure accuracy and consistency across all documentation and systems
• Identify, troubleshoot, and escalating delays or discrepancies
• Coordinate cross-functionally with warehouse, finance, and operations teams
• Generate reports related to sales activity, procurement status, and order flow
• Assist leadership in tracking KPIs such as order volume, vendor performance, and turnaround times
• Maintain organized filing systems and operational documentation
• Identify opportunities to improve administrative and workflow efficiencies

• 5+ years of experience in Executive Assistant, Sales Support, Procurement Support, or Operations roles
• Experience supporting senior leadership
• Hands-on experience with ERP/CRM systems
• Proficiency in Microsoft Office / Google Workspace
• Strong organizational, multitasking, and time management skills
• High attention to detail and ability to manage confidential information

• Experience in procurement, supply chain, or distribution environments
• Familiarity with order processing, purchasing workflows, and inventory coordination
• Experience in multi-channel sales environments (e-commerce + wholesale)
• Exposure to vendor management and supplier coordination

• Bachelor's Degree preferred
• Highly proficient in Excel, required
• Organization skills
• Strong phone, email, and in-person communication
• Comfortable in a high-paced operations environment supporting procurement and sales execution
• Strong prioritization skills and ability to manage shifting deadlines
• High interaction with leadership, vendors, and internal teams

• Medical benefits after 60 days
• 401(k) eligible after 60 days and at 6 months, with employer pre-tax match of 4.5% at a 5% employee contribution
• Paid Company Holidays:
  Refreshed Tech observes New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
• Paid Time Off (PTO): begins accruing after 90 days of employment. Accrual is based on years of service:
  • 0-1 year - 88 hours annually
  • 2+ years - 96 hours annually