Certification Program Manager

The National Interscholastic Athletic Administrators Association (NIAAA) is seeking an energetic, highly organized, and technology-oriented professional to serve as its Certification Program Manager.

The NIAAA is a 501(c)(3) nonprofit professional association representing more than 17,000 middle school and high school athletic administrators throughout the United States and internationally. The Association is committed to advancing education-based athletics through leadership development, professional certification, and quality educational programming.

This full-time position plays a vital role in supporting the NIAAA's nationally recognized Certification Program while providing exceptional customer service to members, volunteer leaders, and Certification Committee members.

The Certification Program Manager will oversee the daily administration and continuous improvement of the NIAAA Certification Program. Responsibilities include, but are not limited to:

• Manage all administrative functions related to the NIAAA Certification Program.
• Coordinate and oversee six certification levels for athletic administrators pursuing professional certification.
• Review and process certification applications while verifying applicant qualifications and supporting documentation.
• Maintain accurate certification records and databases.
• Coordinate communications with Certification Committee reviewers throughout the evaluation process.
• Work as a liaison with the Certification Committee.
• Communicate professionally and promptly with certification applicants regarding application status, requirements, and next steps.
• Coordinate online certification examinations and virtual project presentations.
• Prepare certification certificates and recognition materials.
• Monitor certification inventory and coordinate shipping of awards and recognition items.
• Recommend and implement process improvements to enhance efficiency and member service.

• Utilize digital workflow and project management platforms to manage certification processes and timelines.
• Maintain electronic records and document management systems.
• Assist in evaluating and implementing technology solutions that improve operational efficiency.
• Develop reports and track certification metrics for leadership and committee review.

• Assist in orchestrating all facets of local meetings for the NIAAA as well as assist with state coordinator meeting planning.
• Assist with planning and execution of the National Athletic Directors Conference.
• Assist in planning, logistics and on-site execution of the National Athletic Directors Conference, working and coordinating all NADC registration.
• Support certification-related educational initiatives and professional development programs.

• Bachelor's degree preferred.

Demonstrated proficiency with modern office technologies including:

• Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, One Drive)
• Google Workspace (Docs, Sheets, Drive, Forms, Calendar)
• Adobe Acrobat
• Zoom and Microsoft Teams
• Cloud-based file management systems (Dropbox, One Drive, Google Drive, WeTransfer)

Experience with or the ability to quickly learn:

• Project management software such as , Microsoft Planner, or similar platforms
• Membership or Customer Relationship Management (CRM) databases
• Electronic workflow management systems
• AI-powered workplace productivity tools
• Event management software

The successful candidate will demonstrate:

• Outstanding organizational and time-management skills
• Exceptional written, verbal, and electronic communication skills
• High attention to detail and accuracy
• Ability to manage multiple projects simultaneously
• Professionalism, integrity, and confidentiality
• Initiative and problem-solving ability
• Adaptability and willingness to embrace new technologies
• Ability to work collaboratively with staff, volunteers, committees, and members

• This position is an in-office position, and will be reflective of the NIAAA work calendar
• Experience administering professional certification or credentialing programs
• Experience working in a nonprofit association or membership organization
• Experience utilizing project management software such as
• Experience coordinating committees or volunteer leaders
• Familiarity with membership management databases or CRM platforms
• Interest in education-based athletics and interscholastic athletic administration

$55,000 – $60,000, commensurate with qualifications and experience.

• Health Insurance
• Qualified 401(k) Retirement Plan
• 12 Paid Holidays
• 10 Vacation Days
• 12 Personal Days
• Collaborative and mission-driven work environment

Final date to receive applications:
August 21, 2026

Anticipated

Start Date:

September 28, 2026