Fire Systems Operations Manager 2

About Us

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

• Competitive salary
• Paid vacation/holidays/sick time – 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
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The primary function of this position is to manage the Electronic Fire Alarm and Fire Suppression delivery process, maintaining a high level of customer satisfaction while enhancing operational efficiencies, controlling costs within the district and meeting corporate financial goals. This position will lead project engineering, project management, order entry, installation and technical installation support.

SCOPE:
The scope of this position is to interact with all employees within the district and direct the activities of project engineering, CAD operations and the installation group as well as interacting with headquarters and the customer on a day‑to‑day basis.

IMPACT:
This position has direct impact on the profitability of the district, quality of performance, the company's image and reputation as well as market share for the assigned territory.

• Customer happiness:
  Coordinate with sales to analyze customer requirements and contractual obligations, figuring out the best possible JCI application. Responsible for carrying out the solution for total customer satisfaction, this includes maintaining effective two‑way communication with the customer from the initial order point to the warranty period.
• Fiscal responsibility:
  Responsible for carrying out the highest quality delivery at the lowest possible cost. Responsible for operating within an approved financial plan, which includes direct costs, indirect costs, accounts receivable and profitability.
• Operational responsibility:
  Supervise the support activity associated with the submittal process, engineering, technical support, CAD operations, installation schematics, equipment delivery, outside purchasing, scheduling, labor planning and business issues, such as bonds, insurance and approvals. Work with service department to insure seamless project turnover.
• Installation responsibility:
  Lead all installation requirements including material purchasing, project scheduling, with fiscal responsibility, installing through JCI/Simplex Grinnell installer or subcontractor management in accordance with company policy in a cost‑efficient manner. Lead the technical installation support activity including programming and operating systems according to customer specifications and applicable code requirements.
• Productivity improvement:
  Ensure that effective performance measurements are assigned and employees are motivated to achieve and exceed objectives in a professional, timely and quality manner. Coordinate with and support the sales representatives in order to better serve the customer, grow the business and ultimately increase the sales volume per sales representative.
• Personnel management:
  Hire, transfer, terminate or affect other personnel actions for subordinate employees. Set goals and objectives for subordinates, communicate expectations to employees, and periodically review subordinate's performance. Identify areas of improvement and implement vital development and training programs or other appropriate actions. Responsible for assisting in meeting equal employment opportunity/affirmative action program goals and objectives, and abide by Federal, State…