Business Operations Manager

• Location 9002 North Meridian Street,Suite 209,Indianapolis, IN, 46260,United States
• Base Pay $75,000.00 - $90,000.00 / Year
• Employee Type FT Exempt

Investing in Communities to Transform Lives.

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

The Business Operations Manager plays a critical role in supporting business development and client services for the Third-Party Property Management platform. The ideal candidate for this role is detail-oriented , a self
-starter , and customer-centric. This position will serve as key support and a strategic partner to the Executive V ice P resident (EVP) of Operations, V ice P residents (VP) of Business Development & Client Services and the broader Birge & Held Operations team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence, organizational support, and driving business growth.

A successful candidate will play a vital role in ensuring smooth day-to-day operations, supporting key initiatives, and contributing to business development efforts aimed at expanding our multifamily portfolio. The Bus iness Operations Manager reports directly to the Vice President Business Development & Client Services .

• Partner with the EVP of Operations and VP of Business Development & Client Services to support high-level initiatives, manage special projects, and maintain visibility into department priorities.
• Provide organizational and administrative support to the B&H Operations office suite, including coordination of calendars, meetings, and follow-up action items.
• Manage internal communications related to client communication and new business initiatives and maintain documentation in SharePoint or other designated systems.
• Conduct all business in accordance with company policies, Fair Housing laws, ADA, FCRA, and applicable multifamily housing regulations.
• Maintain the Property Managem ent portfolio tracker and document library, ensuring client lists, property details, and contract templates are accurate and up to date.
• Manage and update the CRM for new and existing third-party clients to include scheduled follow-ups and communication tracking.
• Draft, distribute, and track Property Management Agreements from initiation through execution.
• Support onboarding and offboarding of Client Assets properties through document coordination and team communication.
• Manage the Asset Transition S m art Sheet
• Lead weekly Transitions calls, ensuring cross functional teams are completing their items in proper time

• Lead planning and execution of Quarterly Leadership Meetings and other key events, managing timelines, budgets, logistics , and content coordination.
• Collaborate across departments to keep =projects on track and ensure alignment with strategic goals.

• Review weekly KPIs from KNOCK to track conversion ratios
• Communicate findings to VP of Client Success and RVPs and R P Ms.

• Partner with leadership to support business development activities with multifamily property owners and potential clients.
• Assist with outreach materials, proposals, presentation decks, and follow-up documentation to help attract and secure new third-party management contracts.
• Coordinate internal resources to ensure a smooth handoff from business development to operations when new assets are added to the portfolio.

• 3+ years of management experience in residential property management or operations support.
• Prior experience in an executive assistant, administrative, or operations management role preferred.
• Exposure to business development or client relationship management is a plus.
• Highly organized, structured, and capable of juggling multiple priorities with minimal oversight.
• Proactive and…