Senior Program Manager - Customer Success Programs

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Samsara’s Customer Success (CS) team advises, champions and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

As part of the CS Programs team, the Senior Program Manager will prioritize, implement, and lead large-scale transformational projects across the Customer Success organization. This person will work closely with Customer Success stakeholders to identify critical priorities for the business, and scope, develop, and manage delivery of the work. Successful candidates have strong analytical business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience.

This role is open to candidates residing in Canada except the Toronto, Vancouver, Calgary, Edmonton, and Montreal metro areas.

• You embrace complexity:
  You thrive on solving ambiguous, complex challenges and developing scalable solutions that drive measurable impact.
• You empower teams:
  You are passionate about enabling high-performance teams and accelerating strategic priorities through structured program delivery.
• You influence at the top:
  You enjoy influencing executive stakeholders and aligning diverse teams to shared objectives.
• You drive continuous improvement:
  You are an advocate of continuous improvement, data-driven decision-making, and agile program iteration.
• You lead with credibility:
  You are a natural leader, building credibility across cross‑functional teams and inspiring trust in high‑stakes environments.

• Lead Program Scoping, Planning and Execution:
  Partner with business stakeholders (Customer Success, Revenue and Customer Operations leaders, managers, and CSMs) to identify, scope, prioritize, plan and execute strategic programs that improve the customer and employee experience and deliver tangible results.
• Drive Cross‑Functional
  
  Collaboration:
  
  Work with cross‑functional leaders to scope projects, align objectives, and engage stakeholders to deliver outcomes aligned with key business objectives.
• Deliver Impactful Reporting & Results:
  Measure results of projects and report out on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence and drive measurable outcomes for Samsara and customers.
• Identify and Solve Operational Problems:
  Building processes, tools, dashboards, and reportable KPIs that scale and mitigate risks through proactive solutions and communications.
• Champion, Role Model, and Embed Samsara’s Cultural Principles:
  Focus on Seller and Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.

• Bachelor's Degree from a 4‑year institution.
• 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high‑growth SaaS environment or fast‑paced technology consulting role.
• Demonstrated success launching transformational initiatives that…