Project Manager - Reimbursement Services

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Supports Reimbursement Services and partners closely with leadership to advance data and reporting work streams, including backlog reporting by Therapeutic Area, CRM migrations, and potential vendor transitions. This role drives execution across brand teams, vendor management, IT/CRM systems, Retention Services, Value & Access, and Tech within a complex, highly regulated life sciences environment. The ideal candidate brings strong project management fundamentals, champions standardized processes and is comfortable both managing up and directly executing project deliverables.

• Execution Excellence: Consistently delivers initiatives on time and with quality, drives accountability for milestones and outcomes, and removes barriers to execution.
• Stakeholder Leadership: Creates cross-functional alignment through influence, clear messaging, and relationship management while navigating complex organizational dynamics.
• Governance &
  
  Risk Management:
  
  Identifies risks early, maintains scorecard reporting for leadership visibility, and supports decision-making through structured governance.
• Data & CRM Specialization: Builds backlog reporting across Therapeutic Areas and manages project work streams through CRM migrations (e.g., Life Sciences Cloud) and vendor transitions.
• Core Behaviors: Acts as a Standards Champion, Adaptive Mover, Self-Starter, Continuous Improver, Change Navigator, and Detail-Oriented problem solver.

• Bachelor's degree in Business, Data Analytics, Healthcare Administration, Project Management, or a related field (or equivalent experience).

• 7 to 10 years of experience in reimbursement, hub services, or specialty pharmacy operations.
• Demonstrated experience supporting senior leadership across multiple concurrent work streams while managing competing priorities.
• Proven track record leading data/reporting work streams (including backlog reporting by Therapeutic Area), managing CRM migrations, and navigating vendor transitions.

• Excellent verbal and written communication skills to articulate consistent messaging, align stakeholders, and present scorecard reporting to senior leadership.

• 7 to 10 years of experience in reimbursement, hub services, or specialty pharmacy operations.
• Hands‑on experience with Life Sciences Cloud CRM or equivalent healthcare/life sciences CRM platforms.
• Strong track record of managing CRM migrations, vendor transitions, and backlog reporting work streams.
• Preferred:
• Deep background in reimbursement or hub services.
• Specialty pharmacy experience.
• Payer environment experience.
• PMP certification or familiarity with formal Project Management Center of Excellence (PM COE) methodologies.

Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

Work…