Payment Operations Specialist - US

About Lumi Meds

Lumi Meds is a fast-growing U.S.

-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.

We are looking for a detail-oriented Payment Operations Specialist to own payment-related workflows, manage billing exceptions, resolve payment disputes, and help improve our revenue operations. If you're someone who enjoys solving problems, identifying patterns, and creating efficient processes in a fast-paced startup environment, we'd love to meet you.

Manage payment disputes and chargeback cases from initial notification through resolution. Gather documentation and prepare compelling evidence packages for payment processors and financial institutions. Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues. Investigate failed payments, duplicate charges, subscription billing issues, and refund requests. Monitor payment activity to identify fraud trends or recurring operational issues. Maintain accurate records of disputes, refunds, and payment resolutions.

Recommend process improvements that reduce chargebacks and improve payment success rates. Help optimize internal payment workflows and operational efficiency.

• 2+ years of experience in Payment Operations, Billing Operations, Chargebacks, Risk Operations, or similar roles.
• Experience managing payment disputes or chargebacks.
• Experience with subscription or recurring billing models.
• Strong analytical and problem-solving skills.
• Excellent written communication skills.
• Comfortable working with multiple systems simultaneously.
• High attention to detail and strong organizational skills.
• Ability to work independently in a fast-paced startup environment.
• Professional English communication skills (written and spoken).

• Experience with telehealth, healthcare, pharmacy, or healthtech companies.
• Experience with Stripe, , Square, Braintree, or similar payment platforms.
• Experience with CRM platforms such as Hub Spot, Salesforce, or Zendesk.
• Familiarity with fraud prevention tools.
• Experience working with recurring subscription businesses.

Own the payment dispute process end-to-end. Improve chargeback response times. Help reduce payment losses through stronger documentation and operational improvements. Become a trusted partner for Customer Support, Finance, and Clinical Operations.

• Remote-first culture.
• Opportunity to make a direct impact in a rapidly growing telehealth startup.
• High ownership and autonomy.
• Work alongside teams that are redefining digital healthcare.

Lumi Meds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.

Please note:

This role requires professional-level English communication and availability to work U.S. business hours.

This position is open to candidates based in approved locations.