Sales Support Specialist

R Sales Support Specialist (Open)

Location:

Indianapolis, IN
- Morris
- Retail shop

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

• On site office hours: Monday
  - Friday, 7:30 AM – 4:00 PM

• Comprehensive Family Benefits:
  Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents:
  We offer up to 14-week paid child birth benefits to support growing families.

• Future Security:
  401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access:
  Your benefits start after just 30 days of employment

Airgas is looking for a Sales Support Specialist to partner with our sales team and advance our customer service excellence
. In this role, you will support and facilitate the administrative and operational needs of the sales department, assisting with various aspects of the back-end sales process. We are looking for a dedicated professional who thrives in a collaborative environment and is eager to contribute to the success of our regional goals
.

• Partner for Success: Support our outside sales and branch teams by providing thorough administrative assistance, including order entry, quotation generation, account set-up, and more.

• Manage the full order lifecycle: including processing, modifications, and cancellations, while ensuring real-time tracking accuracy.

• Monitor and resolve back-order statuses, proactively communicating timelines and providing formal proof of delivery to stakeholders.

• Build Alignment: Work closely with our logistics teams and vendors to ensure that customer needs are met with excellent precision and care.

• Nurture Relationships: Serve as a point of contact for both internal and external customer inquiries, ensuring every interaction is handled with a supportive and helpful approach. This includes resolving complex customer inquiries and order discrepancies with a focus on first-contact resolution.

• Pioneer Improvements: Contribute to the success of our internal processes by identifying opportunities to align our workflows for better efficiency.

• Support Leadership Continuity: Engage in cross-training to partner with and provide collaborative support for the Sales Support Manager, ensuring team stability and shared knowledge.

• Cultivate Vendor Connections: Research products and nurture external vendor relationships to partner on product availability and confirm transparent pricing for our clients.

Required Qualifications:

• High School Diploma or GED is required
  .

• 3+ years of customer service experience
  .

• Thorough Communication:
  Effective verbal and written skills to help build alignment across departments and with external partners.

• Dedicated Organization: A thoughtful approach to tasks with a high level of attention to detail and precision.

• Proficiency in Microsoft Office/Google Suite and experience with ERP and CRM software are preferred (
  SAP, Salesforce , etc.)

• Agility in Tasks: An ability to prioritize needs and manage multiple workflows with care and precision.

• Proactive Initiative: A collaborative spirit with the ability to work with focused initiative to meet team timelines.

• Creative Problem-Solving: Detailed product research capabilities to find the best solutions for our customers
  .

• Growth Mindset: A positive attitude and a sincere eagerness to learn and grow with the Airgas family
  .

• Inclusive
  
  Collaboration:
  
  Experience supporting inclusive environments and the ability to foster understanding across various personalities and teams.

Preferred Qualifications:

• A background in the Packaged Gas/Welding Supply industry is a plus
  .

• An Associate’s degree or equivalent professional experience ; we value the unique perspective you bring to the team.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and…