Program Manager

Requisition
4493
-Posted
09/09/2026

- Operations
- Job Location (country) (1) - Job Location (region) (3)

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials.

OIA Global is privately held by LDI, Ltd.

The Program Manager leads the mobilization and implementation of a customer Control Tower supporting AI data center deployments. The role is responsible for translating the contracted scope into an executable operating model, bringing together people, processes, systems, data, governance, and operational-readiness activities across global work streams.

This position acts as the central point of accountability for launch delivery, stakeholder alignment, risk and dependency management, and transition to stable operations. Working closely with customers and internal stakeholders, the Program Manager governs the integrated plan, readiness evidence, change control, and commercial performance, while supporting long-term service stability, retention, and future expansion.

• Operational Excellence Coordinator
• Operational Excellence Specialist
• Customer Success Manager

The actual pay may vary based on several factors, including professional experience, hiring location, skills, and competencies.

We are open to considering qualified candidates located in Indianapolis, Cincinnati, or Portland
.

• Own end-to-end delivery from mobilization through launch, hyper care, stabilization, and transition to steady state.
• Maintain the integrated Program plan, milestones, dependencies, decision log, and acceptance criteria.
• Act as the single point of accountability for status, delivery risk, and cross-functional alignment.
• Establish workstream ownership, decision rights, escalation routes, and an approved governance model.
• The Program Manager is expected to drive Program decisions within agreed governance boundaries and escalate scope, resource, commercial, or timeline impacts through the approved steering structure.

• Own Program commercial performance against the approved business case, including budget, delivery cost, resource cost, and margin at Program level.
• Track Program financials — forecast versus actual, resource burn, implementation cost, and one-off versus recurring spend — and report variance with corrective actions.
• Own the executive and sponsor relationship on delivery matters, including steering participation, escalation of commercial or contractual risk, and formal acceptance sign-off.
• Govern Program delivery against contracted scope and support commercial performance, retention, and expansion in partnership with account and solution leadership.

• Lead the design, validation, and implementation of the Control Tower operating model.
• Coordinate process mapping, SOPs, workflow validation, access readiness, training, testing, cutover, and operational sign‑off.
• Validate staffing, capability, system access, customer input, and training readiness ahead of launch.

• Lead governance, steering updates, workstream reviews, RAID management, stage gates, and decision escalation.
• Identify and manage risks, issues, assumptions, constraints, and cross-workstream dependencies.
• Own…