Product Manager – Agency Monetization & Wallet

About us

High Level is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, High Level supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on High Level have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure  centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, High Level powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

With over 2,000 team members across 10+ countries, High Level operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Every month, High Level enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
We're proud to be a part of that.
Learn more about us on our You Tube Channel or Blog Posts

As the Staff Product Manager for Agency Monetization & Wallet, you will own the strategy and execution of High Level's Reselling, Rebilling, and Wallet experiences for agencies and subaccounts.

You will be responsible for how agencies recover platform costs, apply markups, resell High Level products, manage funds, and understand the movement of money across their accounts and customers.

This role sits at the intersection of monetization, billing, payments infrastructure, and agency operations. You will work closely with Engineering, Design, Finance, Revenue Operations, Tax, and product teams across High Level to build a reliable and scalable system that enables agencies to monetize High Level products while maintaining financial accuracy, transparency, and control.

Your work will shape how agencies and subaccounts transact across High Level - from wallet funding and usage deductions to rebilling, markups, taxes, credits, and profitability visibility.

• Own the product strategy and roadmap for High Level's Reselling, Rebilling, and Wallet platform.
• Identify customer problems and market opportunities to improve how agencies monetize High Level products and manage financial operations.
• Lead product initiatives from discovery through execution, balancing customer needs, technical complexity, and business objectives.
• Partner closely with Engineering and Design to build scalable, reliable, and intuitive platform experiences.
• Collaborate with Finance, Revenue Operations, Customer Success, and other Product teams to ensure seamless end-to-end monetization workflows.
• Define success metrics, leverage customer insights and data, and continuously optimize product performance.
• Drive alignment across stakeholders while influencing product direction across multiple teams.
• Mentor Product Managers and contribute to raising the overall product management bar across the organization.

• Reselling Platform
• Rebilling Platform
• Agency Wallet
• Subaccount Wallet
• Wallet Funding & Auto Recharge
• Transaction History & Financial Transparency
• Credits, Refunds & Adjustments
• Markups & Margin Management
• Agency Tax Experience
• Wallet APIs & Platform Services
• Monetization Frameworks consumed by product teams

• Own the product vision, strategy, and roadmap for High Level's Reselling, Rebilling, and Wallet products.
• Lead the end-to-end product lifecycle, from customer discovery and strategy through execution, launch, and continuous improvement.
• Build products that simplify how agencies monetize High Level, manage billing workflows, and operate their businesses.
• Partner closely with Engineering, Design, Finance, Revenue Operations, Customer Success, and other Product teams to deliver scalable, customer-centric solutions.
• Drive product decisions by leveraging customer research, market insights, experimentation, and data.
• Balance…