Senior Product Manager

About the Role

We are looking for a Senior Product Manager to own a core area of the Agility platform as we evolve it into an Agentic product. You will take your area from customer problem to shipped, adopted capability — running discovery, defining requirements, prioritizing the backlog, working side by side with engineering and design through delivery, and measuring what happens after launch.

This is not a role focused only on adding AI features. You will work out how AI should change the specific workflows you own — whether that is monitoring, journalist discovery, outreach, reporting, or reputation intelligence — and make sure the result is something customers trust and use every day.

You will also lead a small team of Product Owners. That means setting direction for their areas, raising the standard of how the team does discovery and defines requirements, and developing each person's judgment so they can make good calls without you in the room. This job is hands‑on product work and also making the people around you more effective.

You will report to the VP of Product and partner daily with engineering, design, QA, customer success, sales, marketing, and managed services.

• Own the roadmap and backlog for one or more product areas, aligned to the broader platform strategy.
• Run customer discovery — interviews, support and customer success feedback, usage data, win/loss, competitive review — and turn what you learn into clearly defined problems worth solving.
• Write clear product requirements, and acceptance criteria that engineering and design can act on without guesswork.
• Prioritize ruthlessly across new capabilities, customer escalations, bugs, and technical debt, and explain your reasoning to stakeholders.
• Work with engineering and UI/UX through refinement, sprint planning, and review; make scope trade‑offs that protect both dates and quality.
• Define success metrics before launch, then track adoption and usage afterward and iterate based on what the data shows.
• Create a strategy for accuracy, evaluation, explainability, and guardrails for Agentic features, so output is useful and defensible for enterprise customers.
• Coordinate launch readiness with marketing, sales, support, and managed services — release notes, demos, enablement material, and documentation.
• Validate direction directly with customers, agencies, and communications leaders through demos, beta programs, and follow‑up conversations.
• Bring recurring customer needs surfaced by managed services and customer success back into the platform as repeatable capabilities.
• Contribute market and competitive insight to positioning, packaging, and pricing discussions.
• Represent the customer inside the company, including saying no to good ideas when they aren't the right ones right now.

• Manage a team of Product Owners: run regular one‑on‑ones, set clear expectations, give direct and timely feedback, and handle performance and career development.
• Give each Product Owner clear ownership of their area, then hold them accountable for the outcome rather than managing their tickets for them.
• Set consistent standards across the team for how work is defined, refined, estimated, accepted, and released, so quality does not depend on who happens to own the story.
• Review the team's requirements and backlogs regularly, and raise the bar where the thinking is thin or the acceptance criteria are vague.
• Resolve prioritization conflicts between Product Owners, developers, and stakeholders, and accelerate to the VP of Product only what genuinely needs escalating.
• Balance workload and coverage across the team, including during absences, escalations, and competing release pressures.
• Work with the Scrum Master…