Creative Services Specialist

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Creative Services Specialist

The Creative Services Coordinator supports the day-to-day creative production, artwork management, and customization needs of the business. This role serves as a key resource for managing digital assets, preparing and creating artwork, supporting customization systems, and executing production processes across Direct-to-Garment (DTG) and embroidery. The ideal candidate is highly organized, detail-oriented, creative, and comfortable working across both digital creative and hands‑on production environments.

This position works closely with internal teams, partnerships, and other stakeholders to ensure creative assets are accurate, organized, production-ready, and delivered on time.

• Digitizing & Artwork Production
• Digitize artwork for embroidery and other production applications.
• Create, modify, resize, and prepare creative artwork for various platforms and production needs.
• Ensure artwork meets technical specifications and quality standards.
• Prepare production-ready files while maintaining brand and partnership guidelines.
• Lids Retail Customization Systems
• Manage and maintain Lids' back-end customization systems supporting retail customization programs.
• Upload, organize, update, and maintain artwork and design assets within customization platforms.
• Ensure products, artwork, and customization options are accurate and available for retail use.
• Troubleshoot creative and asset-related issues within the customization process.
• Partnership Assets & Artwork Management
• Manage creative assets and artwork associated with partnership programs.
• Maintain organized, accurate, and up-to-date libraries of partnership artwork.
• Ensure assets follow applicable brand, licensing, and partnership guidelines.
• Coordinate asset updates and revisions as needed.
• Creative Asset Management
• Manage and maintain design assets used on
• Organize, upload, update, and archive digital creative assets.
• Ensure designs are properly formatted and optimized for the customization experience.
• Collaborate with internal teams to support new designs, products, and customization initiatives.
• Digital Creative & Internal Communications
• Create screensavers and other digital creative assets for company PCs and internal communications.
• Develop artwork and graphics for various business needs while maintaining brand consistency.
• Support ad hoc creative requests and projects as needed.
• DTG (Direct-to-Garment) Production
• Support and execute DTG production processes.
• Prepare artwork and files for DTG printing.
• Ensure proper file setup, color, placement, and production specifications.
• Monitor output and maintain quality standards throughout the production process.
• Embroidery Production
• Support and execute embroidery production processes from digitization through final production.
• Prepare and test embroidery files to ensure proper stitch quality, placement, and production results.
• Identify and resolve production issues related to artwork, digitization, and embroidery execution.
• Maintain quality and consistency across embroidery projects.

• Experience with graphic design, digital artwork, creative production, or a related field.
• Experience with embroidery digitizing and/or apparel decoration is strongly preferred.
• Knowledge of DTG printing and embroidery production processes.
• Strong understanding of digital artwork preparation and file management.
• Experience managing large volumes of creative assets and maintaining organized digital libraries.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple projects and priorities in a deadline-driven environment.
• Strong problem-solving and troubleshooting skills.
• Ability to work collaboratively with creative, retail, partnership, technology, and production teams.
• Proficiency with relevant graphic design and production software.
• Ability to learn and manage proprietary customization platforms and systems.

• Creativity:
  Brings creative thinking and solutions to artwork and production challenges.
• Attention to Detail:
  Ensures artwork, assets, and production files are…