Customer Care Representative

Transport Care Services is proudly serving the transportation needs of all our clients.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Essential Functions

• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Wages and Benefits: We offer a competitive wage and comprehensive benefits including health and paid time off

Health and Safety: CDC Guidelines are followed. To limit the spread of COVID / Coronavirus, we require our staff to wear a mask, face covering, face shield.