Customer Service Representative
Job in
Middlebury, Elkhart County, Indiana, 46540, USA
Listed on 2026-02-11
Listing for:
ARBOC Specialty Vehicles, LLC
Full Time
position Listed on 2026-02-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Location: Middlebury
The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls.
Essential Functions- Provide Parts Lookup and customer service support for the call center
- Enter customer purchase orders into system, organize and electronically file all customer purchase orders
- Create Acknowledgement PDF file and distribute sales order acknowledgements to customers
- Enter Customer part number cross reference information into system
- Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts)
- Receive and respond to incoming customer calls
- Process customer order request accurately, timely and professionally
- Assist customers with determining product routing that meets their delivery needs
- Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary
- Follow all NFI policies and procedures
- Responsible for Parts Lookup support (Training provided)
- Miscellaneous responsibilities as assigned by the Customer Service Supervisor
- Specific to ARBOC:
- Assist ARBOC's Dealers and End users
- Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI
- Help with Engineering drawings that are requested from NFI Engineering department
- Set up new part numbers, answer questions regarding new part numbers
- Assist with other requests regarding ARBOC's parts and components that are used in the buses
- Other items not listed
High School Diploma/GED
Experience/KnowledgeMinimum of 2 years Customer Service or Call Center experience required
Previous Automotive Experience Strongly Preferred SpecificJob Skills
- Data entry and accuracy essential
- Strong interpersonal skills
- Ability to read schematics and technical diagrams are beneficial
- Collision experience preferred
- Long periods of sitting
- Moderate bending, stooping, standing, walking
- Minimal lifting (up to 30 lbs)
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
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