Senior Customer Onboarding Specialist - Industry Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Onboarding Specialists warmly welcome our newest Salesforce Premier customers post sale before they begin the implementation process. We ensure a positive initial experience with Salesforce and the achievement of customer business objectives. This role focuses on helping customers achieve rapid "time to value" while helping them build a strong knowledge foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.

We act as the trusted advisor to support customers during the onboarding phase and enable their pre-implementation readiness. Our team collaborates with internal stakeholders and customers to guide initial onboarding conversations.

Your work will directly influence customer experience, setting the stage for long‑term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will contribute to our customers' success and reinforce Salesforce's reputation as an industry leader.

• Become a Salesforce subject‑matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers
• Be the customer's first point of contact post‑sale and welcome them warmly into the ecosystem
• Deliver virtual 1:1 engagements to educate and empower our customers to achieve business value using the Salesforce Customer 360 Suite of Products
• Use your consulting skills to uncover initial business use cases and objectives, setting the stage for long‑term customer success.
• Provide relevant recommendations specific to customers' business needs
• Create tailor‑made Success Paths for customers, detailing the steps that will ensure their business objectives are met
• Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
• Actively leverage and contribute to the overall knowledge base and expertise of the community

Proven track record in delivering success leading customer‑facing presentations and engagements with strong communication and presentation skills. Ability to hold the attention of a large group of attendees

Relevant 3rd‑level degree or equivalent qualification.

2+ years of relevant work experience helping customers achieve full business potential through technology.

Able to work independently as a self‑starter, manage time and prioritize activities while performing effectively under pressure.

Able to apply customer success concepts, practices, and procedures to help drive customer success.

Comfortably navigating conversations with stakeholders at all levels, Administrators to C‑suite

• Languages – Proficiency in English and [insert required language(s)] is essential (Use when hiring for language)
• Technical Skillset – 2-3 years of experience in any of the "Industry Cloud" or "Revenue Cloud Advanced"
• Business Acumen – ability to discuss customer's business needs and expected business value across various industries and company sizes.
• Communication Skills – convey ideas and solutions clearly and effectively
• Presentation Skills – ability to hold the attention of and speak to a varied group of stakeholders from Admin to C‑suite
• Consultative Engagements with Customers – experience consulting customers on their business objectives and business strategy. Customer‑focused…