Guest Experience Designer

Overview

BASIC FUNCTION:
The Guest Experience Designer will be proactively making contact with all Resort overnight guests to prepare a personalized experience for the customer. The planner will be reviewing the existing reservation and verifying it matches the expectations the guest wishes to experience while at both the Resort and visiting the general area. The individual will assist guests by making contact with the amenity and assist in the reservation process.

This position is aimed at engaging the guest after they have made their reservation and before they arrive at the Resort providing an anticipation and set plan for exceeding their expectations.

EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have High School Diploma or High School Equivalency Diploma (HSED).
• Extensive knowledge of local businesses, area attractions, and community events.
• Pleasant phone demeanor, ability to communicate effectively.
• Must be able to work nights, weekends and holidays as required.
• Employment is contingent upon a favorable background investigation and drug screening.
• Must possess excellent communication skills.
• Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be a minimum of 21 years of age to work in the Casino in a non-sensitive area.