Group Sales and Logistics Coordinator

Job Overview

The Call Center Group Sales & Logistics Coordinator for The Children’s Museum of Indianapolis delivers exceptional customer service through the Call Center while driving bulk admission sales and non-school group visitation and revenue. The coordinator manages group sales outreach, bookings, and logistics for corporate, travel, and faith-based groups, among others, while providing high-quality support through inbound phone and email. The incumbent ensures a seamless group experience from inquiry through visit completion, fostering strong internal and external relationships to maximize satisfaction and encourage repeat visitation.

The Children’s Museum is building and sustaining an inclusive culture that encourages, supports, and celebrates differences. We believe that collaboration and open dialogue among people with diverse backgrounds, experiences, and perspectives best support our vision and mission.

• Collaborates with the Group Sales Strategist to review and prioritize incoming group leads, conducting proactive outreach and follow-up to convert qualified leads into booked visits. Provides feedback on sales strategies, constituent expectations, and marketing reach based on group interactions.
• Serves as the primary point of contact for non-school group organizers, coordinating and scheduling visit details, and overseeing pre-visit and on-site execution in partnership with internal teams. Coordinates with colleagues across the organization to promote a high-quality visitor experience that encourages repeat visitation.
• Manages bulk and consignment admission ticket sales programs, including hotel packages, third-party partners, and corporate consignment orders, conducting proactive outreach and follow-up to convert qualified leads into sales. Ensures accurate fulfillment, proper inventory, adherence to pricing and policy, and strong partner relationships.
• Provides exceptional service in daily, extensive inbound phone, and electronic message interactions with a variety of museum customers and constituents. Has a customer-focused mindset and conveys a genuine desire to listen and help in every interaction. Provides support and assistance to customers by phone, email and face‑to‑face, using resources and problem solving skills to amicably resolve customer issues and concerns.
• Accurately sells museum products using CRM and admissions software, including memberships, admission, school field trips, group visits, events, and other experiences, promoting add‑ons and enhancements to support revenue goals.
• Manages customer and transaction data in CRM and admissions systems, ensuring accuracy, privacy compliance, timely entry, and basic system troubleshooting. Maintains data entry standards and ensures that complete customer data is entered in the appropriate timeframe. Maintains “power user” expertise of software and is able to solve basic software and hardware issues. Upholds data privacy standards.
• Maintains broad knowledge and awareness of museum exhibits, programs, events, policies, staff, volunteers, and community initiatives to provide informed guidance to constituents.
• Balances and reconciles assigned monies and documents customer feedback, concerns, and escalations to support service recovery and continuous improvement.
• Remains cross‑trained in all ticketing points of sale to support the team as needed.

• Three (3) years of proven experience in high volume inbound call centers, customer service, retail and/or sales using a CRM.
• Three (3) years experience in sales support, or group sales, preferably in a museum, attraction, hospitality, or event‑driven environment.
• Demonstrated success working assigned lead lists and converting leads into closed sales. Negotiation and upselling skills are a plus.
• Strong client relationship management and follow‑up skills.
• Comfortable working in a quota‑based or performance‑driven environment.
• Proven computer experience in a Windows environment. Must possess strong computer data entry skills, data manipulation and reporting skills and quick understanding of new software functions and procedures.
• One (1) year of proven experience…