Customer Support Representative; Call Center

We are looking for onshore Remote Customer Support Representatives with at least two years of Call Center Experience and the ability to handle 80 to 100+ calls per day to serve on a team supporting the State of Indiana. Ideal candidates are genuinely excited to helps clients. The Customer Support Representative will act as a liaison, provide services information, answer questions and resolve any emerging problems clients might face with accuracy and efficiency.

The successful candidate must also have excellent communication skills, both written and oral.

• Manage large amounts of incoming phone calls
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of client interactions, process client accounts and file documents
• Follow communication procedures, guidelines, and policies

• Working knowledge of computers, MS office, etc.
• 1-2 years working as a Customer Support Representative in a phone support role
• Minimum of an Associate’s degree highly desirable

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Patient, empathetic, and passionately communicative