Facilitator, Visitor Services

Facilitator, Visitor Services

Indiana Historical Society, Indianapolis, Indiana, United States

Job Title: Facilitator, Visitor Services

Department: Visitor Services

Reporting Relationship: Manager, Visitor Experience

Employees Supervised: N/A

Full/part time: Part Time

FLSA Status & pay grade: Nonexempt

POSITION

PURPOSE:

This position is crucial to the day‑to‑day functioning of the Indiana Historical Society; ensuring timely, courteous and helpful service of the highest quality is provided to all visitors at all times. Based on organizational needs and employee interests, the position could encompass facilitating and potentially singing and/or acting within exhibit spaces.

• Serve as a point of contact and reference within daily assigned exhibition space.
• Assist in maintaining cleanliness and functionality of assigned exhibition space.
• Act as a source of information for visitors, having knowledge of all current and upcoming exhibitions, events, programs, and services.
• Ensure that visitors have the best possible experience by always demonstrating exceptional customer service.
• Assist with larger groups and school tours.
• Other duties as assigned.

• Ability to exercise excellent customer service and highly diverse public service skills.
• Experience with and confidence in making public presentations.
• Basic computer skills.
• Excellent verbal and oral communication skills and the ability to communicate diversely.
• Must be available to work some weekends and some holidays.

Standing – Ability to stand for prolonged periods of time.

Singing – Any employee interested in singing in the Cole Porter exhibit will audition, accompanied by a player piano.

(Incumbent must be able to meet physical requirements with or without reasonable accommodations. Reasonability of requested accommodation is to be determined by IHS on a case‑by‑case basis, in accordance with the ADA.)

1 year customer service‑related experience.

Pay is $14.25/hour. Benefits include annual merit increases, free parking, staff discounts in the Basile History Market and the Stardust Café, reciprocal benefits at other cultural institutions in Indianapolis, employee assistance program, and participation in IHS’s retirement plan.

This position is 13 to 29 hours/week. Shifts are 9:45 am to 5 pm and days worked can vary based on departmental needs and employee availability. Employees submit current availability to supervisor at the end of each month for the following month’s schedule. Normal museum operating days are Tuesday through Saturday with extended hours during holidays and occasional events including Sundays and evenings.

$14.25 - $14.25 Hourly Wage