Training Services Coordination and Logistics Analyst Job Indianapolis Indiana USA,Customer Service/HelpDesk

Position: Training Services Coordination and Logistics Analyst I
Location: Indianapolis

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Training Services Coordination and Logistics Analyst I-Onsite

Responsibilities

Interacts daily with client contacts to support onboarding of new courses and classes and integration with international locations.

Internal and Client Reporting (Daily, Weekly and Monthly) supporting Class Data Report, Course Management Listings, Hours Reporting, Instructor Assignments, and Ad hoc reporting for Delivery Support functions.

Manages onboarding, offboarding, and extension of access in the client systems – managing the onboarding, offboarding, and extension of access for Conduent hires. Monitors and submits requests through clients now for any updated or new system access (which may change with course assignments).

Manages the Conduent Customer Satisfaction Survey channel. Ensure surveys are sent to the appropriate users monthly and reports back to Conduent management monthly and quarterly.

Provides Chargeback information to Conduent and client management based on client cost centers.

Leads the Master Scheduling project from October to November of each year. This entails collecting all the Course and Class information from client partners and managing the Conduent team schedules in conjunction with the Senior Service Manager to ensure that over 16,000 courses and classes are scheduled for the coming year within a compressed time frame.

Subject matter expert on the Schedule IT software used to send invitations and add learners to courses.

Trains new Conduent DS Training and Logistics associates in the US and internationally and provides upskill training when required for changes in course assignment.

Serves as the lead investigator in the event of a client concern regarding course administration. Reports findings to Conduent Leadership and assists in identifying solutions.

Is able to substitute as needed for course administration to cover unexpected absences.

Assists with the processing of daily Requests and Tasks through Service Now and Success Factors.

Requirements

2 plus years training experience
2 plus year supervisor experience in a call center environment
Excellent communication skills as this is a client‑facing role.
Flexible Working

Working For You

Health and Welfare Benefits: health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: we will support you as you save for your future.
Employee Discounts: we offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: we provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: earn while you learn and continue to grow with access to award‑winning learning platforms throughout your Conduent career.
Paid time off: we provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: we are proud of our award‑winning culture and the recognition we’ve received for our diversity efforts.

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

The estimated salary range for this role is $38,700- $50,350.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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