Visitor Services Assistant Job Indianapolis Indiana USA,Customer Service/HelpDesk

Position: Visitor Services Assistant, Full-Time
Location: Indianapolis

Overview

OVERVIEW: The Visitor Services/Security Assistant provides exceptional customer service and general security support to all guests and visitors of The Children’s Museum of Indianapolis. The full-time Assistant is responsible for greeting, engaging, assisting and accommodating a positive service experience at designated customer touch-points throughout the museum building and campus. The incumbent works during public hours, Infozone (library) hours and after hours events.

The VS/Security Assistant, as part of the front-line services team, upholds the museum’s exceptional customer service standards of safety, courtesy, show, cleanliness and efficiency.

Reports To

REPORTS TO: Visitor Relations Operations Manager

Responsibilities

Provides exceptional service in face-to-face contact with museum visitors. Is trained and adheres to the museum customer service standards in the carrying out of daily post and work assignments. Exhibits a positive professional demeanor to all he/she intersects with.

Represents the VS and Security team through the execution of job duties and post assignments, such as garage greeter, cross walk, school arrival, parking assistant, Welcome Center check-in, Welcome Center greeting assistance, coat check, entry gates, and lower level ticket booth.

Facilitates and controls the operations of the Museum Carousel by emceeing rides and ensuring that all safety standards are maintained with regards to visitors.

Ensures visitor and campus security through observation, the timely reporting of concerns or incidents, providing crowd control, performing emergency assistance (CPR/AED, fire extinguishers and evacuation/relocation), and reuniting lost children and adults.

Proactively seeks up-to-date information to remain knowledgeable of museum daily operations and activities, way-finding and emergency protocols.

Welcomes and orients guests and proactively promotes daily museum events, programming, and the sale of memberships.

Uses Siriusware software to record admission tickets and member attendance, provide theater tickets and conduct sales at coat check/stroller rental. Balances cash drawer at coat check and strictly follows cash handling procedures. Follows museum defined data entry standards.

Demonstrates good judgment in dealing with customer recovery situations. Recognizes and reports visitor trends.

Participates in opening day performances and wears costume pieces as part of uniform to promote exhibits and marketing strategies.

Maintains a solid attendance record and adheres to the Standards and Expectations manual at all times.

Requirements

GED or high school diploma
.

One (1) year of proven experience in customer service and knowledge of security and emergency protocols.

CPR / AED certified or have the ability to be certified in 6 months.

Must have a valid driver’s license
.

Effective communication and positive interaction with people, even under high-stress situations.

Technology literacy
; data entry skills and the ability to handle and reconcile cash.

Professionalism and the capacity to maintain a positive working relationship with a large team of diverse staff and volunteers.

Availability to work weekends, holidays and evening shifts.

Physical requirements to stand for long periods and work outside in all weather conditions.

* Special consideration given to those applicants who are multi-lingual.

ADA Requirements

Must be able to review daily handouts and email communication. Must be able to interface with computer monitor screen.

Must be able to communicate via telephone, one-on-one conversations and public presentations.

Must be able to handle moderate keyboard and calculator use for administering ticket sales and moderate paperwork processing.

Requires the ability to kneel, sit or stand for extended periods of time
. Must be able to personally adeptly navigate the museum’s 450,000+ square ft. building and campus. Must be able to assist visitors in doing so, as well.

Must be able to lift up to 30 lbs
, work outside in all weather conditions and tolerate dust in the indoor environment.

Equal Opportunity Employer
/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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