Customer Service Representative

Customer Service

Pay
: 18.00/hr

Hours
: 8am – 5pm Monday – Friday

Location
:
Wakarusa

This position acts as liaison between us and our customers. As well as, entering customer data and new orders into computer system.

• Compute Price and any appropriate quotes based on current rates.
• Handle Customer inquiries in a timely fashion.
• Verify customer information at the time of order entry for accuracy. Receive updates from all internal staff regarding changes to both Customers and Dealers to make Tiny Term Changes.
• Process all online order submissions.
• Inform customer of shipping dates as requested, as well as any potential delays.
• Operate as a liaison between not only external customers but all internal staff as well.
• Cross Trained to fill in for any member of customer service as needed.
• Complete reports to Customers daily that require ETA notifications outside of our normal Tiny Term notification process.
• Plans, organizes, prioritizes, schedules, and reviews load boards for completion of customer expectation. Communicate with staff to coordinate loads while in sync with customer expectations.
• Respond courteously with customer inquiries, complaints and general feedback and ensure that they reach the pertinent Staff member for proper action.
• Handle incoming calls or inquiries from prospective/existing customers or clients.
• Provide customer additional information and/or explain services via email, telephone and written correspondence.
• Shuttle Crew notification of what units and in what order to pick up during the day.
• Other tasks as assigned by management.

• Great Phone skills
• MS Office
• High School Diploma
• Ability to work under stress and handle multiple demands simultaneously.
• Ability to effectively communicate on the telephone.