Customer Care Representative; Bilingual English​/French

Position Overview

The Customer Care Representative (Bilingual English/French) is responsible for responding to customer inquiries via phone, email, or chat in a professional and timely manner. Assist clients with order placement, product information, billing questions, and basic troubleshooting. Process returns, credits, and exchanges in accordance with company policies.

This position reports to the Customer Care Leader and is part of the Customer Care Team located in Indianapolis, IN and will be an on‑site role.

• Assist clients with order placement, product information, billing questions, and basic troubleshooting and process returns, credits, and exchanges in accordance with company policies.
• Document customer interactions accurately in the CRM system, escalating complex issues to senior team members or supervisors as needed, and collaborate with team members to ensure consistent and high‑quality service delivery.
• Maintain up‑to‑date knowledge of products, services, and company procedures and provide support to US & Canada‑based customers, ensuring clear and effective communication in both English and French.

• High school diploma or GED with at least 1 year of customer service experience.
• Fluency in both English and French (written and verbal) with strong communication skills and a customer‑first attitude.

• Associate’s degree.
• Call center or support environment experience.
• Experience in Oracle, Outlook/Shared inbox.

The hourly range for this role is $24.00 - $26.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

Bonus/incentive pay eligibility. Comprehensive benefits package including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or other characteristics protected by law. The U.S. EEO posters are available here: http://(Use the "Apply for this Job" box below). Your Rights
6.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact or