More jobs:
Customer Concierge
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-06-26
Listing for:
Sales Match
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner -
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
Key Responsibilities:
- Assist guests with reservations, transportation, tickets, and tailored recommendations
Anticipate guest needs and deliver personalized experiences
- Fulfill special requests such as spa appointments, tours, or unique accommodations
Provide local insights on restaurants, attractions, and events
- Resolve concerns quickly and professionally to ensure guest satisfaction
- Collaborate with internal teams (housekeeping, maintenance, etc.) to meet guest needs
Maintain detailed records of guest preferences and requests
- old service standards and follow up with guests to ensure satisfaction
- Monitor feedback to improve guest experiences
- High school diploma or equivalent required; degree in Hospitality or Business is a plus
2+ years of experience in hospitality or customer service
Strong communication, organizational, and multitasking skills
Problem-solving mindset with keen attention to detail
Knowledge of local attractions, events, and services preferred
- Experience with CRM tools or customer management platforms is a bonus
Competitive hourly pay: $20 - $35
Health, dental, and vision insurance
Paid time off and holidays
Employee discounts on services and experiences
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