Customer Concierge

Key Responsibilities:

• Assist guests with reservations, transportation, tickets, and tailored recommendations

Anticipate guest needs and deliver personalized experiences

• Fulfill special requests such as spa appointments, tours, or unique accommodations

Provide local insights on restaurants, attractions, and events

• Resolve concerns quickly and professionally to ensure guest satisfaction
• Collaborate with internal teams (housekeeping, maintenance, etc.) to meet guest needs

Maintain detailed records of guest preferences and requests

old service standards and follow up with guests to ensure satisfaction
• Monitor feedback to improve guest experiences

• High school diploma or equivalent required; degree in Hospitality or Business is a plus

2+ years of experience in hospitality or customer service

Strong communication, organizational, and multitasking skills

Problem-solving mindset with keen attention to detail

Knowledge of local attractions, events, and services preferred

• Experience with CRM tools or customer management platforms is a bonus

Competitive hourly pay: $20 - $35

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on services and experiences