Lead CSR​/Teller - DeMotte

Lead CSR / Teller

Location:

DeMotte, Indiana. Full‑time position.

Provide excellent customer service in all interactions, guiding customers to appropriate business partners for consultative conversations. Manage complex customer service duties with independent judgement, uphold risk management and ethical behavior, and drive a positive customer experience.

• Deepen customer relationships by listening to specific needs, asking probing questions, and guiding them to suitable financial solutions.
• Follow up on customer inquiries and resolve issues promptly.
• Maintain timely correspondence and clear communication.
• Keep all customer business confidential and adhere to the Bancorp Code of Business Conduct and Ethics.
• Collaborate with the Financial Center Manager to ensure monthly cash counts and FCA requests are completed.
• Assist in daily office operations with CSRs and bankers to maintain efficient workflow.
• Maintain accurate balancing records and correct outages as needed.
• Keep up to date with bank policies and procedures and apply them consistently.
• Demonstrate sound judgment in decision making in accordance with established guidelines.
• Support training of newly hired CSRs.
• Identify and refer customer needs to bankers and business partners for consultative conversations.
• Build and maintain a knowledge of retail products and services.
• Use appropriate tools to track referrals sent to personal bankers and business partners.
• Perform other duties as assigned.

None.

• High school diploma or GED.
• Experience with extensive cash handling.
• In-depth knowledge of retail policies and procedures; ability to perform duties with minimal supervision.
• Comfortable interacting with the public and adhering to dress code guidelines.
• Initiative, sound judgment, and ability to resolve problems.
• Leadership skills and ability to serve as a resource for customers and platform team.
• Demonstrated commitment to the company’s core values: working as one bank, accountability, respect, inclusiveness, and integrity.
• Flexibility in scheduling.

• Normal office environment.
• Extensive viewing of computer screens.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.