Customer Service Representative

We are looking for a Customer Service Representative to join the Pet Palace Indianapolis team.

Telehealth, 401k, Pet Insurance. Pay starts at $13.00 - $15.00/hour DOE + tips. Access your earned wages anytime with Daily Pay.

General Manager.

• Welcoming pet parents and their furry VIPs as if they just walked into a 5‑star resort.
• Answering phones with a smile and multi‑tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up‑to‑date vaccinations are on file for safety.
• Managing check‑ins and check‑outs with efficiency and a personal touch.
• Handling cash, cards, and balancing the end‑of‑day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures with care.
• Keeping the lobby clean, welcoming, and ready for first impressions.
• Jumping in to support other team members whenever needed.
• Other duties as assigned.

• You’re a people‑person and a pet‑person.
• Previous experience in customer service or retail.
• Solid communication chops—phone, in‑person, email.
• Comfort with multi‑line phones and computer systems.
• You remain cool under pressure and keep things professional.
• You solve problems quickly.
• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Must have weekend availability and previous customer service experience to be considered.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants.

In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. We do not play favorites or judge folks based on protected characteristics. Our hiring decisions are solely based on what you can bring to the team.