Concierge

Lake House Senior Living operates care and lifestyle-focused Independent Living, Assisted Living, and Memory Care communities across five states, serving thousands of residents and families. Guided by our Pillars of Excellence, we foster a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead.

Responsible for greeting guests, residents, and employees; managing both external and internal calls; taking and communicating messages; and providing general information.

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors, answers inquiries, and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move‑In and Move‑Out Register daily; manages Guest and Sign‑In Logs as necessary.
• Manages appointments for residents and family members such as hairdressers, transportation, etc.
• Makes the desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director, and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

• High school diploma or general education degree (GED) preferred.
• One to three years of customer service experience and/or training, or equivalent combination of education and experience.

Competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, uniforms (where applicable), Employee Assistance Program, volunteer time off, and wellness‑related benefits.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.