Membership Coordinator

Membership Coordinator

Apex Services Midwest is seeking a highly organized and customer-focused Membership Coordinator to support our Indiana market and play a key role in the success of our membership program. This position is responsible for driving member engagement, coordinating seasonal maintenance visits, managing membership accounts, and ensuring an outstanding customer experience from onboarding through renewal. The ideal candidate is detail-oriented, proactive, and excels in communication, data accuracy, and outbound customer outreach.

• Welcome all new members and ensure all membership data is accurate and complete
• Make outbound contacts (phone, email, and text) to schedule seasonal maintenance visits
• Build, manage, and execute outbound calling lists in a timely manner each season
• Track and report progress of seasonal membership inspections
• Contact members regarding expiring payment information and update accounts accordingly
• Proactively reach out to members with expiring plans and convert them into recurring memberships
• Manage retention efforts by contacting members requesting cancellations and attempting to save accounts
• Process membership payments and cancellations on a monthly basis
• Track, report, and analyze reasons for membership cancellations
• Maintain accurate customer account records reflecting membership details and recurring services
• Coordinate and maintain a full schedule of inspection appointments to ensure technician productivity
• Conduct outbound welcome calls to new members to reinforce program value and engagement

• Valid driver's license with a clean driving record and background
• High school diploma or equivalent required
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities and adapt to changing business needs
• Experience managing multi-step processes and meeting deadlines without sacrificing quality
• Strong written and verbal communication skills
• Professional, personable, and customer-focused demeanor
• Self-motivated with the ability to work independently and collaborate with team members
• High level of accuracy in data entry and account management

• Proficiency in Microsoft Word and Outlook
• Intermediate Microsoft Excel skills
• Experience with Service Titan (preferred)
• Strong overall computer literacy and ability to quickly learn new systems

• Punctual and prepared to begin work prior to scheduled start time
• Demonstrates initiative, creativity, and a high level of professionalism
• Maintains a proactive approach to customer engagement and team collaboration

At Apex Services Midwest, we are committed to delivering exceptional home service experiences while building lasting relationships with our members. As a Membership Coordinator, you'll play a vital role in ensuring our customers receive consistent, high-quality service and value from our Happy Home Club program.