Hospitality & Client Relations Supervisor

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Client Relations Supervisor is the daily support liaison between the client and Opensity Solutions. They are responsible for building strong client relationships, improving or maintaining customer satisfaction through timely resolution of issues, providing service enhancement initiatives to the client, and taking accountability for problem resolution.

Shift: 8 am – 5 pm | $23.74 per hour.

• Understand and run the day‑to‑day functions of their client portfolios against targets and metrics, including revenue, profitability, and compliance with corporate policy and procedures.
• Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained.
• Evaluate, design, and introduce new best practices in services, staffing, and technology on a regular basis.
• Work with teams to create short‑ and long‑term goals to ensure client expectations are met.
• Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
• Ensure site is tour ready; this includes proper signage and binders updated and site is neat, clean, and organized.
• Produce weekly reports. Participate in weekly leadership discussions.

• Monitor staff time and attendance, dress code, and policies.
• Provide on‑going performance feedback versus objectives.
• Determine training requirements and ensure that the necessary training is completed to enhance the skill base of employees in a timely manner.

Monitor meeting room reservations daily and provide support as needed. Reach out to no shows to see if space is still needed. Release for others to book if not. Maintain meeting rooms at the beginning and end of each day as well as between meetings. Wipe down tables, organize chairs, restock whiteboard markers, tissues, hand sanitizer, and any cables or chargers that are missing.

Maintain mobile work spaces and clean up as needed. At least once per week. Resident work spaces, if applicable, to be neatly presented with chairs pushed in when unoccupied. No items should be cleaned out of these spaces.

Meet and greet all incoming visitors and clients as they arrive. Offer refreshments to visitors where appropriate and ensure they are comfortable. Answer all inquiries from visitors or employees that cross the desk. Enter all visitor lists received through email and meeting room system and input into building visitor system. Direct visitors or clients to appropriate contact. Assist with urgent requests such as guest wireless, mother’s room codes, etc.

Escorts to meeting rooms or host locations. Provide tours where applicable. Conduct audit of temporary badges daily; enter required data into the tracker for temporary badge distribution. Follow up on non‑returned badges.

• 2‑3 years’ experience working in a service industry such as hotel and restaurant, hospitality and/or event planning preferred.
• Must have strong technical skills (Microsoft Office Suite, Google Docs, audio/visual equipment).
• Able to stand for extended periods of time.
• Works well in a fast‑paced environment.
• Good listening and professional demeanor.
• Must be able to navigate clients of every professional level.
• Maintain an elevated level of professional appearance and demeanor.

• Client first mentality.
• Leads by example demonstrating self‑confidence, energy, and enthusiasm.
• Demonstrates accuracy and attention to detail.
• Detail oriented with the ability to multitask and work in a fast‑paced high‑energy environment where priorities are constantly changing.
• Solid decision‑making skills within the scope of the position.
• Ability to meet deadlines and work under pressure.
• Excellent verbal and written communication skills are necessary.
• Actively listen and identify both spoken and unspoken needs.
• Ability to use technology.
• Prioritizing, flexibility, adaptability.

The compensation range for this role is up to $23.74 per hour. Actual…