Mutuel Teller Racing Cashier

Job Summary

Mutuel Teller must have a passion for meeting our customers’ needs. Mutuel Tellers must be friendly, customer service orientated, strong relationship builder and trustworthy.

• Ensure customer bets are placed correctly.
• Cash or cancel tickets as requested by customer.
• Draw or skim money as needed.
• Provide customers with a list of scratches for tracks or results for races.
• Understand pari‑mutuel wagering including reading tickets sold, tote keyboard and basic racing terminology.
• Balance drawer at the end of shift and report all shortages to manager.
• Resolve customer complaints regarding race sales and service.
• Provide customer service regarding Horseshoe Indianapolis facility.

• High school diploma or GED required.
• Experience in customer service and banking/money handling preferred.
• Strong communication skills, flexible, detail oriented.
• Ability to read and write; basic computer knowledge; mathematical skills; knowledge of horse racing terms, betting and programs.
• Good interpersonal skills.
• Available to work various shifts, weekends and holidays.
• At least 21 years of age or older and able to obtain an Indiana Horse Racing License.
• Outgoing, energetic and enthusiastic attitude.
• Frequent standing, walking, stooping, bending, reaching, climbing steps and sitting.
• Able to lift up to 30 pounds.
• Must foster a fun environment, be gracious to all guests and coworkers, promote a positive influence in the community and participate in company-sponsored events.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensure behavior and appearance are in compliance with established standards.
• Maintain a professional work environment with management and staff.
• Must be able to work in a smoking environment.

• Job Identification 81730
• Job Category Casino
• Job Schedule Part time
• Locations Horseshoe Indianapolis (On-site)

Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.