Community Warranty Manager

Job Description Summary

Job Details

What You’ll Do

• Be proficient in data entry into the Build Pro Warranty System
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
• Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Demonstrate a high-level understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Input and dissemination of warranty tickets and home reviews into Build Pro; distribute to appropriate personnel for completion
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update and distribute construction related forms
• Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have…

• High School Graduate and have a minimum of 2 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction preferred
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused
• Ability to travel locally to meet with homeowners

FLSA Status:
Non-Exempt

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
• Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
• Ability to move from task to task without loss of efficiency or productivity
• Ability to utilize time management skills, to organize and prioritize tasks
• Ability to adhere to established procedures and protocols
• Ability to perform in situations requiring speed, deadlines, or productivity quotas
• Ability to consider alternative…