Customer Care Representative

Customer Care Representative I (Contract)

Location:

Indianapolis, IN, United States (Hybrid)

Contract:

8 months 21 days

Posting Date: 19 days ago

• Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyze problems and provide information/solutions.
• Use PC/image station to obtain, extract, document information and track changes in the database.
• Document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with various functions within the company.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information.
• Under supervision, make follow‑up telephone calls/email responses to routine customer questions.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Conduct outbound calls in the Zip Drug business area.
• Multi‑task by handling calls, texts, facsimiles, and electronic queues while taking notes and speaking to customers.
• Maintain focus during extended periods of sitting and handle multiple tasks in a fast‑paced, high‑pressure environment.
• Demonstrate strong verbal and written communication skills, empathy, persistence, and problem‑solving ability.

• High School diploma or equivalent; prior experience in an automated customer service environment or equivalent education/experience.
• Strong oral, written and interpersonal communication skills.
• Problem‑solving, facilitation and analytical skills.
• Ability to work any 8‑hour shift within the following hours of operation (PT, MST, CST, EST) and available to assist customers in multiple time zones.
• Open Monday through Friday (no weekends).
• Located within 50 miles or a 1‑hour commute to Indianapolis, IN.
• Must be able to work flexible schedules, including occasional overtime and onsite work at least once per week.

• Dental training: 4 weeks plus a 1‑week nesting period (total of 5 weeks). Schedule during training: 6:00–2:30 PM PT / 7:00 AM–3:30 MST / 8:00 AM–4:30 CST / 9:00 AM–5:30 EST.
• Post‑training, employees will be assigned a permanent 8‑hour shift based on business needs, attendance, performance and engagement.
• The shift may be any time within the operational hours listed above, irrespective of time zone.

Eligible employees receive a comprehensive benefits package, including major medical, HSA, dental, vision, employer‑provided group life, voluntary life insurance, short‑term disability, long‑term disability, and 401(k).

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Applicants must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information may render the applicant ineligible for the position.