Patient Service Specialist

Job Description

• Handle 30 inbound calls and 40‑50 outbound calls for order processing.
• Attend walk‑ins and perform basic DME order entry as a small team member.
• Navigate multiple online EMR systems to obtain and review applicable documentation.
• Enter and review all pertinent information in the EMR, including authorizations and expiration dates.
• Communicate with Customer Service and Management regarding trends with insurance companies.
• Verify that insurance carriers are listed in the company database; if not, request the new carrier be entered.
• Talk with patients, process referrals, and answer all calls and emails in a timely manner following company goals.
• Document all call information according to standard operating procedures.
• Accurately process, verify, and/or submit documentation and orders.

• Customer service and call‑center experience.
• Retail and order entry skills.
• Inbound and outbound call handling.
• Basic computer proficiency.

• 1‑2 years of customer service or call‑center experience.
• Prior office‑setting experience.
• Experience with multiple positions or roles.
• Problem‑solving, multitasking, and good time‑management skills.
• Basic computer experience.

Contract to Hire position based in Indianapolis, IN.

• Pay range: $19.00‑$21.00 per hour.
• Benefits may include medical, dental & vision; critical illness, accident and hospital; 401(k) retirement plan; life insurance; short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; and time off/leave (PTO, vacation or sick leave).
• Eligibility requirements apply and benefits are subject to change and specific elections or program terms.

Fully onsite position in Indianapolis, IN.

Position anticipated to close on July 3, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.