Customer Service Representative â€â€œ Indianapolis
Listed on 2026-07-04
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Location: Indianapolis
Responsibilities
The Customer Service Representative – Eligibility Specialist (ES) is responsible for receiving high‑volume, often back‑to‑back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. The CSR will assist customers by answering queries, handling complaints, and troubleshooting problems in a professional manner, ensuring effective resolution and customer satisfaction. During calls, the CSR is expected to process applications and complete case maintenance activities such as changes to cases in the State eligibility system.
The CSR should also ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
The CSR is responsible for taking inbound calls from Medicaid, SNAP, TANF applicants, recipients, and other community members.
Position Details & Benefits Package- Class
Start Date:
June 10, 2026 - Location:
Onsite - Indianapolis, IN - Operating
Hours:
7:00 AM - 5:30 PM, Mon-Fri - Base rate: $18.00/hr
- Career development and promotional opportunities
- Competitive Compensation – Bonuses based on performance included!
- Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
- Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement – Invest in ongoing education and development.
- Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities – Participate in training programs, workshops, and conferences.
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