Customer Service & Order Management Specialist Job Indianapolis Indiana USA,Customer Service/HelpDesk

Location: Indianapolis

Overview

Customer Service & Order Management Specialist

Indianapolis, IN | $23–$25/hr + Full Benefits

An established company is seeking a Customer Service & Order Management Specialist to support customer accounts, process orders, and serve as the primary liaison between customers and internal teams. This position plays a critical role in ensuring orders are processed accurately, customers are supported professionally, and operational teams have the information needed to fulfill customer requirements.

Key Responsibilities

Process customer orders, quotes, purchase orders, and order modifications
Respond to customer inquiries via phone and email regarding pricing, availability, lead times, shipments, and order status
Maintain accurate customer and order information within ERP and CRM systems
Coordinate with inventory, purchasing, logistics, shipping, operations, and sales teams to ensure timely order fulfillment
Monitor open orders and proactively communicate updates, delays, and resolutions to customers
Support returns, credits, and customer issue resolution
Utilize Microsoft Outlook and Excel daily to manage communications, reporting, and customer records
Maintain a high level of professionalism and responsiveness when interacting with customers and internal stakeholders

Ideal Background

Customer Service Representative
Customer Account Coordinator
Order Management Specialist
Order Entry Specialist
Sales Support Representative
Customer Account Support
Inside Sales Support

Requirements

2+ years of customer service, order management, order entry, customer account support, or sales support experience
Experience working with physical products, inventory, logistics, distribution, manufacturing, industrial, or supply chain environments preferred
Strong written and verbal communication skills with the ability to communicate professionally through email and phone
Proficiency with Microsoft Outlook and Microsoft Excel
Experience working with ERP, CRM, or business management systems
Strong attention to detail, follow-up, organization, and multitasking skills
Ability to work cross-functionally with multiple departments in a fast-paced environment

What You'll Get

$24–$26/hr + Full Benefits
Stable company with strong tenure and growth
Team-oriented environment
Long-term career advancement opportunities
Exposure to customer service, operations, inventory, and account support functions

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at

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