Senior Customer Repair and Intake Specialist at Baxter International Inc Batesville

Position Overview

Senior Customer Repair and Intake Specialist at Baxter (Batesville, IN). Full-time, 8-hour shift (8:00AM–5:00PM, Monday–Friday). Responsible for documenting customer complaints, processing RMA returns, and coordinating repair activities while supporting customers via phone and email.

• Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements.
• Provide customer support via phone and email, managing inbound inquiries through a call queue system.
• Process RMA returns and repair requests, including verification of required data prior to submission.
• Contact customers, distributors, and sales representatives to obtain required complaint and product information.
• Track repair status with the repair depot and update case records accordingly.
• Obtain and document purchase orders for fee‑based repair services.
• Review complaint records for completeness, accuracy, and regulatory compliance.
• Update complaint status and documentation as product returns and repairs progress.
• Serve as primary point of contact for intake and documentation of Allen Accessories complaints.

• High school diploma or equivalent required;
  Associate’s degree preferred.
• 1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system.
• Experience providing customer support via phone and email, preferably in a call‑queue environment.
• Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process‑driven environment.
• Ability to manage multiple active cases and meet defined timelines for complaint handling.
• Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications.
• Experience in an FDA‑regulated or medical device environment preferred.
• Experience coordinating with repair, service, or operations teams and handling purchase orders or service‑related billing preferred.

Estimated base salary: $54,400 to $74,800 annually.

Health and dental coverage that starts on day one; basic life, accident, short‑term and long‑term disability, and business travel accident insurance; 401(k) retirement savings plan with company matching;
Employee Stock Purchase Plan (ESPP); flexible spending account; educational assistance; paid holidays and paid time off ranging from 20 to 35 days based on length of service; family and medical leaves; paid parental leave; commuting benefits; employee discount program; employee assistance program (EAP); childcare benefits.

Applicants must be authorized to work for any employer in the U.S. No visa sponsorship is available at this time.

Baxter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, disability, or any other legally protected characteristic.