Customer Service Representative

Position Purpose

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. The role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service.

• Handle inquiries and complaints via phone, email, and in‑person to provide product information and resolve issues efficiently.
• Maintain accurate customer records and process transactions in the ERP system.
• Provide counter sales support to walk‑in customers and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Contribute to sales growth by identifying new opportunities and supporting sales initiatives.
• Uphold company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Reports to the Branch Manager and has no direct reports.

No travel required.

The role is primarily sedentary with extended periods sitting or standing and routine computer and phone use. Occasional movement around the office and lifting up to 20 pounds may be required.

On‑site in a fast‑paced office setting with frequent collaboration with team members and direct interaction with walk‑in customers.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills and a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun!” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Ability to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred.
• Intermediate ERP system skills.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Effective multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem‑solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred; other languages a plus.
• Analytical mindset with ability to interpret sales data.
  
  Committed to continuous learning and professional growth.

• Minimum:
  High school diploma or equivalent.
• Preferred:
  Associate's or bachelor's degree in communications or business management.

1–2 years of customer service experience.

No certifications required.

• Customer Focus:
  Builds strong relationships and delivers personalized service.
• Effective Communication:
  Clear, professional verbal and written interactions.
• Sales Acumen:
  Identifies opportunities and drives business growth.
• CRM & ERP Proficiency:
  Manages customer data and transactions efficiently.
• Team
  
  Collaboration:
  
  Works cross‑functionally with sales, logistics, and warehouse teams.
• Problem Solving:
  Resolves issues with strategic thinking and empathy.
• Time Management:
  Prioritizes tasks in a fast‑paced, deadline‑driven environment.
• Innovation & Learning:
  Adapts quickly and embraces continuous development.
• Trust & Integrity:
  Demonstrates reliability and alignment with company values.
• Cultural Fit:
  Embodies the “Make Money and Have Fun!” mindset.

SRS Building Products – 5220 W 76th St., Bldg. 71, Indianapolis, IN 46268.

All employment offers are contingent upon successful completion of a background check and drug screening, as permitted by law. Reasonable accommodations for disabilities are available in accordance with ADA standards.

Competitive weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision benefits, flexible spending accounts, company‑paid life and short‑term disability, optional long‑term disability, additional life insurance, safety program bonuses for drivers, and employee referral bonus program.

As an Equal Employment Opportunity employer, SRS Distribution Inc. provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, or genetic information, in accordance with applicable federal, state, and local EEO laws.