Bilingual Dispatcher & Customer Service Coordinator

Overview

Bilingual Dispatcher – Coordinate Service Operations for Indianapolis’ Leading HVAC & Plumbing Team

Job Overview

• Company:
  All Pro Heating, Air And Plumbing.
• Salary/Pay Rate: $20 to $26+ per hour (Based on experience).
• Location:
  
  Indianapolis, IN.
• Job/
  
  Employment Type:
  
  Full Time.
• Schedule:
  
  Monday - Friday.
• Project Scope:
  Residential & Commercial Mechanical Services.
• Mandatory Licenses &
  
  Certifications:
  
  None Required.

You will serve as the essential communication hub, driving the daily efficiency of our mechanical service operations through expert scheduling and bilingual support. This role empowers you to manage complex logistics while ensuring every customer receives the high-quality service that defines our family-oriented culture. You will have the autonomy to solve real-time scheduling challenges with the full support of a team that values personal and professional growth.

• Coordinate and dispatch service technicians to maximize daily response times and operational efficiency.
• Communicate professionally with a diverse customer base in both English and Spanish to provide accurate service updates.
• Manage real-time technician progress and adjust schedules proactively to accommodate emergency service requests.
• Translate complex customer concerns into detailed technical service tickets to ensure field accuracy.
• Resolve logistical issues and customer inquiries using strong problem-solving and conflict-resolution skills.
• Maintain precise documentation within CRM systems to ensure project transparency and department alignment.

• Proven experience in dispatching, administrative support, or high-volume call center environments.
• Professional fluency in both English and Spanish to support our diverse Indianapolis community.
• Strong proficiency in Microsoft Office Suite and the ability to learn specialized dispatching software.
• Demonstrated ability to multitask and maintain organizational accuracy in a fast-paced environment.
• Excellent communication skills necessary for managing both customer expectations and team dynamics.

• Prior experience dispatching specifically within the HVAC, plumbing, or electrical service industries.
• Advanced proficiency with specialized CRM or mechanical service dispatching software.
• Demonstrated ability to solve complex logistical challenges and think critically under pressure.

• Consistent pay cycle with competitive hourly rates based on industry experience.
• Comprehensive medical, dental, and vision insurance plans.
• Health Savings Account (HSA) options for long-term wellness planning.
• Paid time off including vacation, holidays, and sick leave.
• Access to dedicated career development and mentorship training programs.
• Wellness stipends and organized company team-building events.

All Pro Heating, Air And Plumbing is a trusted name in Indianapolis mechanical services, operating with a culture rooted in accountability and teamwork. We foster a supportive environment where careers are built for the long term through dedicated mentorship and a commitment to our core values.

Learn more at

All Pro Heating, Air And Plumbing is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.