Retail Service Representative

Contact Information

• Phone

Retail Service Representative

• Location:
  
  615 Third St., Covington, IN, 47932, United States
• Base Pay: $16.00 - $19.00 / Hour
• Employee Type:
  Full-Time
• Required Degree:
  High School
• Manage Others:
  No
• Job Type: Full-Time

The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and eastern Illinois, is seeking a dedicated Retail Service Representative to join our team. This position is located at our Covington branch. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.

• Customer Interaction
  :
  Greet customers warmly and provide a welcoming environment.
• Transaction Processing
  :
  Accurately process debit and credit transactions, ensuring all details are correct.
• Account Management
  :
  Open new accounts and assist customers in selecting the best services to meet their needs.
• Customer Support
  :
  Address and resolve customer inquiries or issues with professionalism and courtesy.
• Cash Handling
  :
  Maintain and balance cash drawers and vaults to ensure accuracy and security.
• Product Promotion
  :
  Actively promote and cross-sell bank products and services that align with customer needs.
• Compliance & Procedures
  :
  Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.
• Flexibility
  :
  Perform other duties as assigned by the branch manager, supporting various banking functions as needed.

• Customer-Centric
  : A positive and approachable attitude in all customer interactions.
• Strong Decision-Making
  :
  Ability to make thoughtful decisions in high-pressure situations.
• Attention to Detail
  :
  Meticulous in handling financial transactions and maintaining accurate records.
• Communication Skills
  :
  Excellent verbal and interpersonal skills for building relationships with customers and team members.
• Multi-tasking
  :
  Ability to efficiently handle multiple responsibilities simultaneously.
• Technology Proficiency
  :
  Basic computer skills for processing transactions and managing customer information.
• Physical Requirements
  :
  Ability to lift up to 40 lbs. when necessary.
• Language
  :
  Bilingual in Spanish is highly desirable.

• Preferred
  :
  Associate’s degree or equivalent education.
• Experience
  :
  Prior experience in customer service, retail, or cash handling is highly valued.