Service Advisor

Tom Wood Lexus, located in Indianapolis, Indiana, is looking for a full‑time, top‑performing individual to join our team as an Experienced Service Advisor
. The ideal candidate possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures, allowing them to effectively communicate with both customers and technicians.

• Meet or exceed dealership objectives and goals for the service department.
• Advise customers about necessary services for routine maintenance.
• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
• Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed.
• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
• Make sure each vehicle is paid in full before releasing the vehicle.
• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
• Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
• Handle telephone inquiries regarding appointments and work in process, as well as complaints. Inform the service manager of any potential problem or upset guest.

• Previous service advisor experience in a luxury dealership preferred.
• Excellent communication and customer service skills.
• Must be professional at all times and be calm under pressure.
• Good organization and computer skills.
• Valid driver license with a clean driving history required.

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement Service Awards
• Opportunities for Advancement

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.