Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, your pet’s health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to deliver this mission to our clients and their pets.

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance, including removal of animal waste, and ensuring the facility is neat and clean at all times—both inside and outside.

• Competitive compensation.
• Medical, dental, vision and paid vacation/sick days (for full‑time employees only).
• 401(k) plan.
• Generous employee pet discounts.
• Other benefits available.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).