Norwegian speaking Amazon Customer Service Associate; on site from Edinburgh

Norwegian speaking Amazon Customer Service Associate (on site from Edinburgh)

Job :  | Edinburgh, BORDER

Role:
Norwegian speaking Customer Service Associate

Job Type: Permanent contract, full time 40 hours per week

Location:

Edinburgh - United Kingdom (in office)

Pay Rate: £14.05 per hour + £1 per hour language premium

Start date:

7 September 2026 (subject to change/to be confirmed).

Our mission at Amazon is to be Earth’s most customer‑centric company, and our award‑winning Customer Service team is a key part of achieving that goal. We provide training to help you problem‑solve for customers, and you’ll bring your unique personality to every conversation to deliver an exceptional support experience.

As an Amazon Customer Service Associate, your purpose is to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for Norwegian and British customers through phone, chat, and/or email—handling everything from order and product questions to payment matters and website guidance. You’ll use a variety of tools to navigate, research, and review solutions while communicating effectively with customers.

This role requires working variable hours to match when customers need us most. You will work day and evening shifts, and your weekly work week is a minimum of 40 hours (5×8 hours). We schedule based on a variety of shift patterns within the operating hours of 9 am to 6 pm, Monday to Sunday, and you may be required to work on national holidays and Sundays.

Schedules are known at least 4 weeks in advance to support personal planning.

• Minimum age: 18 years old
• Have the right to work in the UK
• Strong communication skills in Norwegian and English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within 9 am to 6 pm
• Willingness and ability to work in rotating shifts (weekends, holidays, and overtime as required)
• Initial eight/nine weeks availability for full‑time training (paid) – no holidays can be taken during this time

• Hard‑working, articulate, and detail‑oriented
• Friendly and customer‑focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multitasking in a high‑energy environment

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and a complete equipment package on joining. Additionally, we offer a number of benefits.

• Private Medical Insurance – Comprehensive health cover including hospital treatment and specialist access
• Dental Insurance – Cover for routine check‑ups, treatments, and dental emergencies
• Vision Benefit – Discounts on eye care, frames, and prescription lenses
• Virtual GP Service – Quick video consultations for medical advice without the wait
• Employee Assistance Program (EAP) – Free, confidential 24/7 counselling and support for you and your household members
• Wellbeing Resources – Including discounted gym memberships and access to mental health support tools

• Pension Plan – With competitive employer matching contributions to help you save for the future
• Life Insurance – Core cover provided at no cost to you
• Income Protection – Regular income support if you are unable to work due to long‑term illness or injury

• Competitive Holiday Entitlement – Generous annual leave to rest, recharge, and spend time doing what matters most
• Family‑Building Benefit (Maven) – Fertility, adoption, and family planning support with access to virtual expert care

• Amazon Employee Discount – 10% off Amazon products (up to an annual cap)
• Amazon Extras – Lifestyle Benefits – Exclusive retail discounts on travel, entertainment, dining, and everyday shopping

• Expert Training – Structured onboarding and continuous learning opportunities from day one
• Career Development – Ongoing opportunities to learn more, develop your skills, and grow your career at Amazon

Amazon is an Equal Opportunity‑Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Amazon is an equal opportunities employer. We believe passionately that a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.