Scheduling; Indianapolis

Patient Scheduling Coordinator - Call Center Environment Overview

We are seeking a detail‑oriented and patient‑focused Scheduling Coordinator to join our team. This role is responsible for managing appointment scheduling, ensuring accurate documentation, and delivering high‑quality customer service in a fast‑paced environment. The ideal candidate thrives under pressure, communicates clearly, and demonstrates empathy and professionalism in every interaction.

• Schedule patient appointments accurately and efficiently.
• Follow and reinforce all scheduling policies and procedures.
• Communicate essential information for each scheduled appointment to patients and internal teams.
• Audit and/or complete electronic documentation of patient and case information in a timely manner.
• Maintain high-quality standards while meeting deadlines in a high-volume environment.
• Communicate effectively and professionally with patients, peers, and supervisors on a daily basis.

• 1+ years of recent call center experience.
• Strong customer service and data entry skills.
• Ability to adapt to changing workflows or departmental needs.
• High attention to detail, especially with data entry.
• Strong verbal communication skills and ability to think quickly in challenging situations.
• Demonstrates empathy and professionalism.

• Bachelor’s degree (preferred but not required).

• Call center experience
• Customer service
• Data entry

This is a Contract to Hire position based out of Indianapolis, IN.

The pay range for this position is $16.00 - $16.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Indianapolis, IN.

This position is anticipated to close on Jul 15, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.