Escalations & Help Desk Specialist
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-07-11
Listing for:
Sharecare
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bilingual, Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Sharecare, based in Indianapolis, seeks a Customer Service - Escalations specialist to support member inquiries and assist the Help Desk for the Customer Service team. You will research, respond, and resolve escalated issues across phone, chat, email, and fax channels, keeping members informed throughout the process.
Ideal candidates will have at least 2 years in a call center or customer service role, a GED or high school diploma, and solid communication, problem solving, and computer skills.
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