Customer Service Specialist

JD Development De GmbH Customer Service Specialist

JD Development De GmbH is seeking a dedicated Customer Service Specialist to act as the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues and complaints efficiently and effectively.
• Process orders, returns, and exchanges according to company guidelines.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with other departments to address complex customer needs.
• Proactively identify opportunities to improve customer experience and suggest solutions.
• Maintain a high level of product knowledge and stay updated on new offerings.
• Adhere to company service level agreements (SLAs) and performance metrics.

• Proven experience in a customer service role, preferably within a technology or development-focused company.
• Excellent verbal and written communication skills in English (C1/C2 level required).
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and other relevant customer support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of empathy, patience, and a positive attitude.
• Strong organizational skills and attention to detail.
• Bachelor's degree preferred, or equivalent practical experience.
• Fluency in German is a plus but not mandatory.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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