Center Lead: Coaching, Ops & Quality; Hybrid
Job in
McCordsville, Hancock County, Indiana, 46055, USA
Listed on 2026-07-13
Listing for:
PVH (Tommy Hilfiger/Calvin Klein)
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Location: McCordsville
Nine Star Connect is seeking a Support Center Supervisor to lead daily operations, coach a team, and drive high-quality customer service. The role emphasizes hands-on leadership, performance reviews, and collaboration with internal partners to optimize call center outcomes.
You will oversee call, chat, and service-order workflows, participate in an on-call rotation, and support onboarding of new staff while maintaining documentation and processes.
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